Many times a business will overlook a "minor" problem and instead focus on bigger obligations. However, often times they are losing business because of this minor aspect because their customers are noticing. For example, my family and I have chose to not stop at many restaurants or stores because of unclean bathrooms or strange parking arrangements. Even though the food may be amazing or the store may have excellent customer service we still chose not to go and do business there because of lack of convenience. A business needs to not only focus on bigger problems but also look at details of the every day routine and ensure that customers are getting the convenience they desire. A lot of times the lack of attention to detail costs the restaurant or store business that they would have had otherwise.